Customer Service Representative

hace 2 semanas


Madrid, Madrid, España Bravofly A tiempo completo

We're looking for a Customer Service Representative to join our team at Bravofly, the European Travel Tech leader in Dynamic Holiday Packages. As a key member of our customer support team, you will play a vital role in ensuring our customers have an exceptional travel experience.

Job Description:

  • Deal with inbound and outbound phone calls, emails, and live chats from customers, investigating, advising, and resolving pre-sales and after-sales queries as the primary point of contact.
  • Audit and improve existing processes to ensure efficient customer service delivery.
  • Work closely with other departments to resolve complex customer issues and provide accurate information on our products and services.

About Us:

At Bravofly, we're committed to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We believe in equal opportunities and strive to create a welcoming and diverse work environment that celebrates individuality.

Requirements:

  • Strong verbal and written communication skills in French.
  • At least one year of experience in customer support services.
  • Proactive team player with a can-do attitude.
  • Previous experience in the travel sector or similar is a plus.

Benefits:

By joining Bravofly, you'll have the opportunity to work in a multicultural and multilingual team environment, where you'll be encouraged to grow and develop your skills. Our company offers a competitive salary, ranging from €25000 to €35000 per annum, depending on experience and qualifications, making it an attractive choice for those seeking a challenging and rewarding career.



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