ERP Operations Manager
hace 7 días
Signode is seeking an experienced ERP Operations Manager - Global Process Lead to oversee the daily operations of our ERP systems, ensuring high uptime and managing both cloud and on-premise environments.
Key Responsibilities:- ERP Operations Management: Design, implement, and maintain global ERP operations processes, ensuring high uptime and managing both cloud and on-premise environments.
- Deployment and Release Management: Oversee timely and issue-free ERP deployments, create and communicate precise deployment plans, and act as DevOps admin for project structure, process, and reporting.
- ITSM and Change Management: Lead ITSM processes related to change management, audit controls, and release management, ensuring compliance and operational excellence.
- Team Leadership: Manage a global team of engineers, support, and security admins, providing robust ERP platform support and fostering a collaborative environment.
- Cross-functional Collaboration: Work with cross-functional teams, including Cloud services and Security, to deliver required solutions and support ERP users in a 24x7 environment.
- Support and Monitoring: Provide SLAs for ERP support tickets, manage Ops Support teams, implement 24x7 monitoring solutions, and ensure critical systems are patched and up-to-date.
- KPI and Reporting: Generate monthly KPI and reports for C-level reporting, and implement best practices for IT operations across Signode IT applications.
To succeed in this role, you should have extensive experience managing ERP systems (Microsoft Dynamics AX2012 and D365 F&O), DevOps/JIRA, ITSM tools (Freshworks or ServiceNow), Azure, ERP security roles, and monitoring tools like ManageEngine. You should also have strong leadership skills with experience leading global teams in a matrix environment, fostering collaboration, and influencing decision-making processes.
Salary: $120,000 per year
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