ERP Operations Manager
hace 3 semanas
**Job Summary:** We are seeking an experienced IT professional to manage our global ERP systems at Signode. The successful candidate will oversee daily operations, ensuring 99.99% uptime and managing both cloud and on-premise environments.
**Key Responsibilities:**
- Design, implement, and maintain global ERP operations processes, ensuring 99.99% uptime and managing both cloud and on-premise environments.
- Oversee timely and issue-free ERP deployments, create and communicate precise deployment plans, and act as DevOps admin for project structure, process, and reporting.
- Lead ITSM processes related to change management, audit controls, and release management, ensuring compliance and operational excellence.
- Manage a global team of engineers, support, and security admins, providing robust ERP platform support and fostering a collaborative environment.
- Work with cross-functional teams, including Cloud services and Security, to deliver required solutions and support ERP users in a 24x7 environment.
- Provide SLAs for ERP support tickets, manage Ops Support teams, implement 24x7 monitoring solutions, and ensure critical systems are patched and up-to-date.
- Generate monthly KPI and reports for C-level reporting, and implement best practices for IT operations across Signode IT applications.
- Provide user and IT support in a 24x7 environment, including weekends, ensuring high customer satisfaction and operational efficiency.
- Have a Bachelor's or Master's Degree in Information Systems, IT, Computer Science, Engineering, or equivalent experience, with 6-9 years in an operations manager role within a 24x7 team.
- Have extensive experience managing ERP systems (Microsoft Dynamics AX2012 and D365 F&O), DevOps/JIRA, ITSM tools (Freshworks or ServiceNow), Azure, ERP security roles, and monitoring tools like ManageEngine.
- Have a proven history of designing, implementing, and managing processes end-to-end, with a strong focus on operational KPIs using PowerBI/Excel or other BI tools.
- Have strong leadership skills with experience leading global teams in a matrix environment, fostering collaboration, and influencing decision-making processes.
- Have excellent written and verbal communication skills, strong customer service orientation, and the ability to build strong relationships with business and IT leaders, project team members, and users.
- Be highly motivated, self-directed, results-oriented, with excellent multi-tasking skills and the capability to adapt to rapidly changing environments, including flexibility to work in a global 24x7 environment.
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