Customer Experience Operations Manager

hace 6 días

Barcelona, Barcelona, España Cpm International A tiempo completo

Job Summary

Cpm International is seeking an experienced Operations Manager to oversee the delivery of high-quality services and drive customer satisfaction. As a key member of our team, you will be responsible for leading a team, working closely with stakeholders, and optimizing processes to meet performance targets.

Key Responsibilities

  • Lead a team of customer service professionals to deliver exceptional service and meet/exceed performance targets.
  • Develop and implement process improvements to enhance team efficiency and productivity.
  • Manage resources to achieve objectives and maintain strong client relationships.
  • Provide project updates to stakeholders on strategy, progress, and performance.
  • Coach, mentor, and develop team members to deliver exceptional customer service and achieve targets.

Requirements

  • Fluency in English is essential, with proficiency in another European language highly desirable.
  • Prior experience as an Operations Manager or similar role in a customer service or contact centre environment.
  • Strong leadership and people management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal stakeholders.
  • Solid understanding of operational strategies, performance metrics, and process improvement methodologies.

What We Offer

  • A competitive salary of 35,000€ gross per year.
  • A bonus of 450€ gross per month after a 2-month probation period.
  • 24 paid holidays per calendar year, plus paid bank holidays.
  • A hybrid work model with 50% office and 50% work-from-home time.
  • Ongoing training and development opportunities.

About Us

Cpm International is a globally recognized company specializing in customer experience management and sales force solutions. We help businesses maximize their operational effectiveness and achieve their goals.

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