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Operations Manager

hace 2 meses


Barcelona, Barcelona, España CPM International A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our team at CPM International. As an Operations Manager, you will be responsible for overseeing the operations of various client campaigns, ensuring the delivery of high-quality services and driving customer satisfaction.

Key Responsibilities
  • Lead and manage a team of customer service professionals to deliver exceptional customer experiences
  • Develop and implement operational strategies to improve efficiency, productivity, and quality outcomes
  • Collaborate with clients and stakeholders to understand their needs and deliver tailored solutions
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive business growth
  • Stay up-to-date with industry trends and best practices to drive innovation and continuous improvement
Requirements
  • Fluency in English is essential, proficiency in another European language is highly desirable
  • Prior experience as an Operations Manager or similar role in a customer service or contact centre environment
  • Strong leadership and people management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal stakeholders
  • Solid understanding of operational strategies, performance metrics, and process improvement methodologies
  • Proven track record in achieving operational targets and driving customer satisfaction
  • Strong analytical and problem-solving abilities
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities
  • Proficient in using MS Office applications and other relevant software
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Hybrid work model with a mix of office and remote work
  • Access to ongoing training and development programs