Operations Manager

hace 7 días

Barcelona, Barcelona, España Cpm A tiempo completo

About CPM International

CPM International is a globally recognized company specializing in customer experience management and sales force solutions. With a strong focus on delivering exceptional customer service, CPM International helps businesses maximize their operational effectiveness and achieve their goals.

About New Balance

New Balance is a leading global athletic footwear and apparel company that believes in the importance of movement and innovation. The company is committed to offering high-quality products that combine function and fashion, performance, and style.

Job Summary

We are seeking an experienced Operations Manager who is fluent in English and preferably another European language. As an Operations Manager, you will be responsible for overseeing the operations of various client campaigns, ensuring the delivery of high-quality services and driving customer satisfaction.

Key Responsibilities

  • Lead a team of customer service representatives to ensure seamless delivery of services to clients
  • Work closely with different stakeholders to optimize processes, meet performance targets, and maintain strong client relationships
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze key performance indicators to identify areas for improvement

Requirements

To be successful in this role, you will need:

  • Proven experience in customer service operations management
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in English and preferably another European language

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