Operations Manager
hace 2 meses
Job Title: Operations Manager - Customer Experience Specialist
Company: CPM International
Location: Barcelona, Spain
Job Type: Full-time
Salary: €32,000 per year
Benefits:
- Hybrid work model: 50% office / work from home
- Training: 2 weeks initial training and then on the job training
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization
- New Balance online discounts 30% off
- Option to sign-up for Discounted Private Health Insurance
- Referral Program - Bring a friend and get a referral bonus
- Access to LinkedIn specialized training & courses
Job Summary:
CPM International is seeking an experienced Operations Manager to oversee the operations of various client campaigns, ensuring the delivery of high-quality services and driving customer satisfaction. The ideal candidate will have prior experience as an Operations Manager or similar role in a customer service or contact centre environment, with strong leadership and people management skills, excellent communication and interpersonal skills, and a solid understanding of operational strategies, performance metrics, and process improvement methodologies.
Key Responsibilities:
- Ensure that productivity, service levels, and quality outcomes are consistently delivered to client's expectations whilst maintaining a positive culture and high levels of team spirit.
- Lead, coach, develop, monitor, and build the team.
- Propose improvements/changes in current processes to enhance team efficiency.
- Manage resources to reach objectives in an effective and efficient manner.
- Manage the relationship with the client and all stakeholders.
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustment, and progress.
- Coach, mentor, and develop your team to deliver exceptional customer service, achieve targets, produce quality calls, and meet/exceed agreed productivity and service levels.
- Ensure that the development of team members is paramount, through the appropriate use of performance reviews, monthly check-ins, and PDPs.
- Create an engaged, dynamic, and motivational atmosphere.
- Prepare regular reports and presentations on campaign performance, KPIs, and operational achievements.
- Stay updated with industry trends, best practices, and emerging technologies to drive innovation and continuous improvement.
Requirements:
- Fluency in English is essential, proficiency in another European language is highly desirable.
- Prior experience as an Operations Manager or similar role in a customer service or contact centre environment.
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal stakeholders.
- Solid understanding of operational strategies, performance metrics, and process improvement methodologies.
- Proven track record in achieving operational targets and driving customer satisfaction.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Proficient in using MS Office applications and other relevant software.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A hybrid work model that balances work and personal life
- Access to ongoing training and development opportunities
-
Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Ferrovial A tiempo completoJob Title: Operations ManagerAt Ferrovial, we are seeking an experienced Operations Manager to join our team. The successful candidate will be responsible for ensuring the integrity of our company's assets, supervising and coordinating operations activities to minimize availability losses and maximize efficiency.Key Responsibilities:Develop and implement...
-
Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoJob Title: Operations ManagerCpm International is a global leader in customer experience management and sales force solutions. We are seeking an experienced Operations Manager to join our team in Barcelona, Spain.About the RoleThe Operations Manager will be responsible for overseeing the operations of various client campaigns, ensuring the delivery of...
-
Energy Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completo{"h1": "Energy Operations Manager at Amazon ", "p": "We are seeking an experienced Energy Operations Manager to join our Amazon Energy Procurement Operations (EPO) team. The successful candidate will be responsible for managing the portfolio of energy agreements and renewable power purchase agreements, ensuring compliance with external regulations and...
-
Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoOperations Manager OpportunityWe are seeking an experienced Operations Manager to lead our delivery operations team. As an Operations Manager, you will be responsible for managing a team of hourly workforce, ensuring the highest levels of safety, quality, attendance, and performance.You will also play a key role in maintaining our customer expectations,...
-
Security Operations Manager
hace 1 semana
Barcelona, Barcelona, España Accor Hotels A tiempo completoMain Responsibilities:As a key member of the Accor Hotels team, the Security Operations Manager will be responsible for ensuring compliance with corporate Safety & Security standards. This includes leading hotel employees and overseeing the activities of the Safety & Security department.Key Duties:• Lead hotel employees to ensure compliance with corporate...
-
Strategic Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Docplanner A tiempo completoJoin Our Team as a Strategic Operations ManagerWe are seeking a highly skilled Strategic Operations Manager to lead growth initiatives across our organization. As a key member of our team, you will spearhead initiatives to scale project operations across multiple countries, collaborating with stakeholders and partners to optimize performance.About the RoleAs...
-
Warehouse Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Johnson Controls International A tiempo completoWe are seeking a Warehouse Operations Manager to oversee and manage the logistics operations within a warehouse facility operated by a 3PL provider.The successful candidate will work closely with the 3PL provider to ensure the efficient receipt, storage, and distribution of goods, while maintaining accurate inventory records and coordinating with other...
-
Media Operations Manager
hace 1 semana
Barcelona, Barcelona, España Veepee A tiempo completoThe Media Operations Manager at Veepee is a key role within our Business Unit, responsible for coordinating internal teams and executing media operations with high quality and reliability.As a Media Operations Manager, you will be the guarantor of deadlines, brand image, and the image of Vente-Privée, ensuring the optimization of operation results.Key...
-
Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Prosana A tiempo completoOperations ManagerAre you a detail-oriented professional with a passion for streamlining processes and improving efficiency? We're seeking an experienced Operations Manager to join our dynamic team at Prosana, a forward-thinking eCommerce agency.As an Operations Manager, you'll play a crucial role in ensuring seamless day-to-day operations, implementing...
-
Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Prosana A tiempo completoOperations ManagerAre you a detail-oriented professional with a passion for streamlining processes and improving efficiency? We're seeking an experienced Operations Manager to join our dynamic team at Prosana, a forward-thinking eCommerce agency.As an Operations Manager, you'll play a crucial role in ensuring seamless day-to-day operations, implementing...
-
Operations Manager
hace 3 días
Barcelona, Barcelona, España Dlt A tiempo completoJob DescriptionOur Company is seeking an Operations Manager to oversee and coordinate daily activities. Responsibilities include:Managing and maintaining company resourcesEnsuring compliance with company policies and proceduresDeveloping and implementing operational strategies
-
Digital Operations Manager
hace 1 semana
Barcelona, Barcelona, España Opera Software A tiempo completoAd Operations Manager RoleAt Opera Software, we are seeking a highly motivated Ad Operations Manager to join our talented team and help scale our growing advertising business. The main responsibility of this role will be to manage the Global Ad Operations team while working with Client Solution Managers, Sales, Technical Operations, and other internal teams...
-
Media Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Veepee A tiempo completoJob Title: Media Operations ManagerWe are seeking a highly skilled Media Operations Manager to join our team at Veepee. As a key member of our Business Unit, you will be responsible for coordinating internal teams and executing media operations with high quality and reliability.Key Responsibilities:Manage the production of media operations and coordinate...
-
Media Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Veepee A tiempo completoJob Title: Media Operations ManagerWe are seeking a highly skilled Media Operations Manager to join our team at Veepee. As a key member of our Business Unit, you will be responsible for coordinating internal teams and executing media operations with high quality and reliability.Key Responsibilities:Manage the production of media operations and coordinate...
-
Operations Manager
hace 1 semana
Barcelona, Barcelona, España Amazon A tiempo completoAbout the Role:We are seeking an experienced Operations Manager to lead our delivery operations team. As an Area Manager, you will be responsible for managing a team of hourly workforce and ensuring the highest levels of safety, quality, attendance, and performance.Key Responsibilities:Support, mentor, and motivate your hourly workforceManage safety,...
-
Business Operations Manager
hace 3 días
Barcelona, Barcelona, España Construfy A tiempo completoA key role that contributes to the success of our company is the Business Operations Manager. This role is responsible for leading and managing all aspects of business operations, ensuring the smooth functioning of our day-to-day activities.
-
Ecommerce Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoOperations Manager - Ecommerce & DigitalCpm International is a leading provider of customer experience management and sales force solutions. We are seeking an experienced Operations Manager to oversee the delivery of high-quality services and drive customer satisfaction.Key Responsibilities:Lead a team of professionals to optimize processes, meet performance...
-
Ecommerce Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoOperations Manager - Ecommerce & DigitalCpm International is a leading provider of customer experience management and sales force solutions. We are seeking an experienced Operations Manager to oversee the delivery of high-quality services and drive customer satisfaction.Key Responsibilities:Lead a team of professionals to optimize processes, meet performance...
-
Compliance Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoCompliance Operations Manager - Amazon EUAmazon is seeking a highly skilled Compliance Operations Manager to join our team in the EU. As a key member of our Seller Engagement Team (SET), you will play a critical role in ensuring the compliance of our Selling Partners with EU VAT regulations.Key Responsibilities:Implement and manage the Paragon Workflow,...
-
Compliance Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoCompliance Operations Manager - Amazon EUAmazon is seeking a highly skilled Compliance Operations Manager to join our team in the EU. As a key member of our Seller Engagement Team (SET), you will play a critical role in ensuring the compliance of our Selling Partners with EU VAT regulations.Key Responsibilities:Implement and manage the Paragon Workflow,...