Dynamic International Campervan Customer Experience Manager
hace 2 días
As a forward-thinking and adventurous individual, you'll have the opportunity to represent Indie Campers in person, providing world-class customer service to travelers from all over the globe. With a focus on delivering exceptional experiences, you'll be responsible for managing front-office activities, including customer service and sales, as well as back-office tasks such as operations handling, quality control, and support activities.
About Us
We're Indie Campers, a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices. With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries.
The Role
We're looking for university students or recent graduates who are eager to gain genuine work experience, vocational placement, or an internship in our Depot in Derio - Bilbao. As a Dynamic International Campervan Customer Experience Manager, you'll be working closely with our team to deliver exceptional customer experiences and provide top-notch support to our guests.
What You'll Do
- You'll take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, and upsell road trip extras.
- You'll align reservations with available campervans, verify and prepare campervans and road trip extras, and maintain high standards of quality control.
- You'll support the team in monitoring stock levels, coordinating the fleet of campervans, troubleshooting operational issues, and providing excellent customer service.
Requirements
- You're a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration, or a related field.
- You're fluent in English, have a valid driver's license (mandatory), and a work permit.
- You enjoy international environments and meeting new cultures.
- You possess natural talent for connecting with people and have a strong customer service orientation.
- You have a problem-solving mindset and thrive in dynamic environments.
Benefits
- This internship is compensated, with the amount depending on location, country, and region (accommodation not included).
- You'll receive online and on-the-job training to develop relevant skills, such as guest relations, customer service, problem-solving, communication, team spirit, organization, time management, fleet coordination, supplies management, and logistics.
- There are opportunities for international growth and integration into Indie Campers after the internship.
Estimated salary: €15-20 per hour (dependent on location and experience). We look forward to hearing from you.
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