Brand Support Specialist
hace 3 semanas
At Veepee, we are looking for a skilled Brand Support Specialist to join our team. As a Brand Support Specialist, you will play a crucial role in ensuring the smooth onboarding process of our sellers to our internal platforms.
Key Responsibilities:- Explain and guide sellers through their onboarding process to our internal platforms, including the integration of their catalog and training on back offices.
- Find solutions adapted to the seller's profile from a technical point of view.
- Follow up and communicate on the progression of the onboarding with the Veepee sales team.
- Resolve and assist sellers through technical problems.
- Help and assist sellers with regards to the technical part in order to add new products to our permanent offer/catalogs.
- Help and assist sellers with regards to the technical part during the preparation of connected flash and campaigns.
- Closely follow the updates from our technical partners.
- Write and update documentation shareable internally and with the sellers and improve proactively our processes.
- Experience in technical support.
- Able to identify and analyze technical issues.
- Experience in marketplace.
- Good communication, logic, and organization skills.
- Rigorous and proactive profile.
- Fluent in French and English.
- Initial experience in a level 1 technical support role and/or in customer relations.
- Good knowledge of the world of e-commerce and/or marketplaces.
- Excellent organizational skills and ability to prioritize tasks.
- Excellent relationships with both internal and external customers with good cross-functionality.
- Able to identify and analyze technical problems, guided towards results and in a process of continuous improvement.
- Good ability to train others on IT tools using language adapted to each interlocutor.
- Fluency in English and Spanish required.
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