Brand Support Specialist

hace 3 semanas


Madrid, Madrid, España Veepee A tiempo completo
Job Title: Brand Support Specialist

The Veepee Group is a leading digital commerce company with a presence in 14 countries. We are committed to providing our customers with the best possible experience through innovative technologies and strategies.

Job Description:

As a Brand Support Specialist, you will play a crucial role in guiding sellers through their onboarding process on our internal platforms, including the French Brandsplace. Your responsibilities will include:

  • Explain and guide sellers through the onboarding process, ensuring a smooth integration of their catalogs into our tools.
  • Find solutions to technical problems and provide assistance to sellers.
  • Follow up and communicate with the Veepee sales team on the progression of the onboarding process.
  • Resolve technical issues and provide support to sellers.
  • Help sellers with adding new products to our permanent offer/catalogs and assist with technical aspects during campaign preparation.
  • Closely follow updates from our technical partners and write documentation for internal and seller use.
Requirements:

To be successful in this role, you will need:

  • Experience in technical support and ability to identify and analyze technical issues.
  • Good communication, logic, and organization skills.
  • Rigorous and proactive profile.
  • Fluency in French and English.
Benefits:

Veepee offers a range of benefits, including:

  • Variable bonus and profit-sharing plan.
  • Flexible office with up to 2 days at home.
  • Online language learning platform.
  • Works Council and its many benefits.
  • Access to a company restaurant and canteen.
Recruitment Process:

The recruitment process will involve:

  • HR interview.
  • HR/Manager interview.

Veepee is committed to diversity and inclusion and welcomes applications from people with health conditions or impairments. We guarantee that you can be yourself and develop your career with us.


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