Customer Service Representative
hace 1 semana
We are seeking a talented Guest Experience Coordinator to join our team at Cataloxy in Barcelona. As a key member of our team, you will play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments. Your primary responsibility will be to deliver exceptional customer service, addressing guest inquiries and concerns, and enhancing the overall guest experience.
About YouTo succeed in this role, you should possess:
- Professional fluency in English and Spanish (both spoken and written)
- Previous experience in hospitality, customer service, or a similar guest-facing role
- Strong communication, problem-solving skills, professionalism, attention to detail, and unwavering dedication to customer satisfaction
- Familiarity with computer software for booking, communication, ticket management, and record-keeping (Zendesk and Hubspot usage is a plus)
We offer a competitive salary of €30,000 - 35,000 per year, depending on experience. Additionally, we provide a range of benefits, including private health insurance with ALAN, flexible retribution with Payflow, UKIO Anniversary gift, team buildings, and office events. If you are comfortable performing in a start-up environment and have a passion for delivering exceptional customer experiences, please submit your application.
The ideal candidate will have the ability to work independently, think critically, and maintain confidentiality. They should also be proficient in using technology to manage multiple tasks and priorities. Our company values flexibility and adaptability, so if you are available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM, we encourage you to apply.
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