Telecom Solutions Expert for Emergency Recovery

hace 1 semana


Barcelona, Barcelona, España Ericsson A tiempo completo

About this opportunityEricsson is a leading provider of telecommunication services, and we are currently seeking a Telecom Solutions Expert to join our team in the Emergency Recovery Centre. This role offers a unique chance to take on new challenges, step up into leadership roles, and apply technical skills to resolve complex problems for our customers.Emergency Recovery Europe is a team of experts within the Customer Support organization, providing end-to-end Emergency Handling services globally. This key role provides career growth opportunities from both technical and management aspects.The ideal candidate will provide technical and leadership support services to our customers. As a Telecom Solutions Expert, you will be responsible for fault isolation and problem resolution of network and solution-level issues, stabilizing and optimizing customer networks in a timely manner.Estimated salary range: $120,000 - $180,000 per year, depending on location and experience.Reasons to choose EricssonAt Ericsson, you'll have the opportunity to use your skills and imagination to push the boundaries of what's possible. You'll work with a diverse team of innovators who share a passion for crafting solutions to some of the world's toughest problems.What you'll doResponsibilities include:

  • Emergency Handling Services
  • Restoring customer systems in the shortest possible time
  • Broad Solution and Networking experience in a Telecom domain
Requirements include:
  • Minimum Bachelor's degree in Engineering or Computer Science
  • 5+ years of Customer Support experience
  • Solid technical background with hands-on experience in Telecom Products
The ideal candidate should possess demonstrated leadership skills, excellent analytical and problem-solving capability, and negotiation skills. Good communication skills, including oral, written, and presentations, are also essential.Career Growth OpportunitiesAt Ericsson, we believe that by collaborating with people from diverse backgrounds, we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

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