Customer Service Representative
hace 4 semanas
At Betway Group, we're on a mission to deliver exceptional customer experiences in the online gaming world. Our global presence is expanding rapidly, and we're seeking a highly skilled Customer Service Representative to join our team in Ceuta, Spain.
About the RoleThis is an exciting opportunity for a native Spanish speaker to utilize their language skills and provide top-notch customer support to our clients. As a Customer Service Representative, you will be responsible for handling customer inquiries via phone, email, and live chat, ensuring timely and effective resolution of issues. Your excellent communication skills, both written and verbal, will be essential in building strong relationships with our customers.
We're looking for a detail-oriented individual who can multitask effectively, prioritize tasks, and meet deadlines. A strong understanding of customer service principles and procedures is essential, as well as proficiency in using company software and tools.
Key Responsibilities- Provide world-class customer service by responding to customer queries via phone, email, and live chat
- Process and resolve incoming and outgoing contacts in a multimedia environment
- Complete tasks assigned during shifts, including customer relationship building and management
- Perform extra tasks given by managers or shift supervisors as required
To succeed in this role, you will need:
- A strong command of Spanish, both written and spoken
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- High school qualification or equivalent
- Two years' experience in customer-facing roles
We also welcome applicants with:
- In-depth knowledge of sports betting markets and regulations
- Experience working in the online gaming or casino industry
- Familiarity with gambling regulations and compliance requirements
As a valued member of our team, you can expect:
- A competitive salary (€40,000 per annum)
- Ongoing training and development opportunities
- A supportive and inclusive work environment
- Access to comprehensive benefits package, including pension, life assurance, and medical aid
We're committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications to match, please don't hesitate to apply.
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