Customer Database Specialist
hace 7 días
Job Overview
We are seeking a highly skilled Customer Database Specialist to join our team in Alicante, Spain. This is a hybrid role with 39 working hours per week.
About the Role
The primary objective of this position is to manage and optimize our customer database, ensuring effective targeting and deliverability reputation. You will be responsible for deploying and managing email campaigns, researching, and reporting on customer activity.
Key Responsibilities
- Manage the customer database, focusing on protecting our deliverability reputation through targeted customer engagement.
- Deploy and manage email campaigns, including standard sends, automated sends, and trigger sends.
- Research and analyze customer behavior to inform communication strategies.
- Develop and implement segmented and promotional email communication plans, including lifecycle programs and behavioral targeting.
- Analyze and report on site and content performance, recommending improvements and developments.
- Design and execute email testing plans to optimize content, subject lines, send times, and other key factors.
Requirements
- Experience in CRM programs is essential.
- University graduate or equivalent marketing qualification is advantageous.
- Strong organizational skills and ability to multitask efficiently.
- Fluent English (C1 level).
What We Offer
- A permanent contract.
- Staff discount (25%) on qualifying purchases across Group retail stores and online.
- Free gym facilities.
- Flexible benefits package: restaurant ticket, transportation ticket, health insurance.
- Personal development opportunities to learn and develop at work.
- Continuous professional development in hard and soft skills.
About Us
JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 60,000 colleagues across 3,400 stores in more than 30 markets worldwide. We value diversity and inclusion, embracing individuals from diverse backgrounds who can thrive in our inclusive workplace culture.
Salary
We offer a competitive salary in the range of €35,000 - €45,000 per annum, depending on experience.
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