Customer Service Representative with French Language Skills

hace 4 días


Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo
Customer Service Representative with French

Teleperformance Spain, a leading customer experience management company, is seeking a highly skilled Customer Service Representative with advanced French language proficiency to join our team.

Responsibilities
  • Provide exceptional customer service to clients in French, ensuring a high level of satisfaction and loyalty.
  • Demonstrate a deep understanding of products and services, making information readily available to clients and management.
  • Develop and maintain product knowledge, sharing it with colleagues to enhance sales performance.
  • Research and identify new customer segments, creating targeted sales strategies to engage and retain clients.
  • Analyze market trends and develop plans to increase sales and customer engagement.
  • Train colleagues in sales techniques and product knowledge, promoting a culture of excellence.
  • Manage time effectively, meeting sales deadlines and delivering high-quality results.
Requirements
  • Native French speaker with advanced English language skills.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • First-class written, verbal, and interpersonal skills.
  • Well-organized, reliable, and thorough in all aspects of work.
Offer
  • 38.5 hours/week, Monday to Friday, 8:30 to 18:00.
  • Competitive salary: €18,953.85 gross/year, plus performance bonuses.
  • Referral Program: Bring a friend and receive a referral fee (up to €2,000 depending on the language/project).
  • Excellent work environment, great colleagues, social arrangements, and personal development opportunities.
  • International business casual environment.
  • Full-time role, Monday to Friday.
  • Competitive benefits package.


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