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Customer Service Representative with French Language Skills
hace 2 meses
We are seeking a highly skilled and motivated Customer Service Representative to join our team at CPM International. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex technical issues, and ensuring that our products meet the highest standards of quality and compliance.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and chat
- Resolve complex technical issues and troubleshoot problems with our products
- Process client requests in accordance with company processes and guidelines
- Provide superior levels of quality in all transactions and adhere to governing laws
- Identify new opportunities to cross-sell and upsell products without compromising company values
- Experience in the customer service industry, preferably in a contact centre environment
- Fluent level of French (spoken and written)
- High level of English
- Well-organized and able to prioritize workload
- Natural team player with a strong commitment to customer satisfaction
- Temporary contract with a 3-month duration
- Full-time position (39 hours/week)
- Hybrid work model with 3-4 days a week in the office
- Training and development opportunities
- Employee Assistance Program and Employee Benefits Club
