Technical Operations Manager II for Future Mobility
hace 3 semanas
**About SEAT S.A.**
SEAT S.A. is a pioneering automobile manufacturer in Spain, part of the Volkswagen Group. Headquartered in Martorell, Barcelona, the company designs, develops, and markets vehicles with cutting-edge connectivity technology.
As part of its global digitalization process, SEAT S.A. aims to drive future mobility through innovation and customer-centric solutions.
**Job Summary**
We are seeking an experienced Technical Operations Manager II to oversee the service level performance for all customer interactions via calls, emails, and admin complaints. This role will ensure that the right resources are available to meet customer demands, managing headcount, outsourcing, temporary workers, and overtime budgets effectively.
**Key Responsibilities:**
- Manage associated headcount, outsourcing, temporary workers, and overtime budgets to ensure optimal resource allocation.
- Ensure the right skills are available to meet expected customer demand levels.
- Develop and implement process improvements to enhance service delivery.
**Requirements:**
- Qualification requirements include a degree in a relevant field.
- Experience in process improvement, management, business process management, workforce planning, planning coordination, budget planning, effectiveness monitoring, and legal requirements knowledge.
- Strong understanding of CRM and customer relationship management principles.
**What We Offer:
* Estimated salary: €45,000 - €60,000 per year, depending on location and experience.
* Competitive benefits package, including health insurance and retirement plans.
* Opportunities for professional growth and development within a dynamic and innovative company.
* Collaborative work environment with a diverse and inclusive team.
**About Us:**
SEAT S.A. is committed to creating a diverse and inclusive environment, providing equal opportunities to all qualified candidates without any distinction.
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