ERP Support Specialist

hace 3 semanas


La Coruña, La Coruña, España Trisonworld A tiempo completo
Role Overview

We are seeking a highly skilled ERP Support Specialist to join our IT Systems department in A Coruña. As an essential member of our team, you will provide expert support to company users and manage ERP-related queries and requirements, ensuring system functionality and operational efficiency under established quality standards.

Job Description

The successful candidate will be responsible for configuring ERP modules, adjusting parameters, and managing user roles and permissions to align with company workflows and security protocols. Additionally, they will provide technical support for ERP issues, resolve user queries, document common issues, and conduct user training sessions with supporting materials.

Key Responsibilities:
  • ERP Configuration and User Management: Configure ERP modules, adjust parameters, and manage user roles and permissions to align with company workflows and security protocols.
  • User Support and Training: Provide technical support for ERP issues, resolve user queries, document common issues, and conduct user training sessions with supporting materials.
  • System Monitoring and Continuous Improvement: Monitor ERP performance, coordinate with infrastructure teams for optimal system operation, and collaborate with ERP providers on updates and feature enhancements.
  • Process Optimization: Analyze and optimize ERP workflows in collaboration with departments such as Finance, Sales, and Operations to enhance business process efficiency.
  • System Integration and Automation: Oversee ERP integrations with other systems, ensuring data consistency, and implement automation tools to reduce manual tasks and improve operational productivity.
Requirements

To succeed in this role, the ideal candidate should possess at least 3 years of experience in IT support, preferably in tech companies. They should have hands-on experience with Navision/Dynamics Business Central, familiarity with ticketing tools, and solid experience with Microsoft environments, including Windows, Active Directory, and Office 365.

About Us

At Trisonworld, we are an innovative company with projects in over 112 countries and in constant growth. We offer a hybrid teleworking system, allowing employees to work from home on Fridays. If you're passionate about technology and looking for a challenging role, we invite you to apply.



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