Senior Technical Quality Leader

hace 4 días


Barcelona, Barcelona, España SAP SE A tiempo completo

We are seeking a highly skilled Senior Technical Quality Leader to join our team at SAP SE. In this role, you will be responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions.

The estimated annual salary for this position is $120,000 - $180,000 based on the title, job description, and location in the United States.

Job Description

This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services. The ideal candidate will have a strong understanding of the customer's business goals and the ability to provide holistic support across all SAP solutions used by the customer.

  • Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).
  • Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
  • Recognize potential risks and issues, and develop plans for their mitigation.
  • Manage escalations in critical situations.
  • Handle customer stakeholder management, including regular face-to-face interactions.
  • Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
  • Document and report engagement status, and manage internal SAP stakeholders.

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