F&B Platform Implementation Specialist
hace 4 semanas
Job Title: F&B Platform Implementation Specialist
Job Summary:
We're seeking an experienced F&B Platform Implementation Specialist to join our team at Shiji Group. As a key member of our Infrasys team, you will be responsible for installing, training, and supporting our hospitality platform products, as well as providing excellent customer care and maintaining healthy relationships with our current and future customers.
Key Responsibilities:
- Install Infrasys Cloud and related products on customer sites
- Analyze customer needs and configure the system to meet their requirements
- Ensure multiple user and service model concepts meet customer operational workflows
- Provide possible solutions for functional gaps and work closely with Product Management to achieve project targets
- Train staff in the best and most practical use of the software
- Report accurate project status and act proactively to achieve project goals
- Take customer sites live and provide technical support after going live
- Be the technical point of contact for customers during the project life-cycle and answer operational and application requests in a timely manner
Requirements:
- Hospitality business background or working record in a similar role
- Strong analytical, organizational, communication, and people skills
- Ability to adapt quickly to new technologies, products, and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment
- Ability to quickly learn company IT solutions and handle system installation
- Experience with hotel property management systems is a plus
- Professional 'get it done' attitude and work ethic
- Fluent in English, other languages are a plus
- Willingness to travel 60% to 90% of the time across Europe and the UK
What We Offer:
- Exciting job within a creative environment and the opportunity to make a real impact on the business
- Growth opportunities with web and cloud technologies in a very innovative technology environment
- Friendly, motivated, and talented multicultural team
- Opportunities to grow and develop with Shiji
- Training to meet role requirements
- Generous compensation package
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