Implementation Specialist Uki

hace 4 semanas


Barcelona, Barcelona, España Travelperk A tiempo completo

About Us
We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We've become the leading all-in-one travel management solution. Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion. We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

The Role
The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for an English-speaking Implementation Specialist who will be responsible for successfully executing and launching the implementations within your portfolio. As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the completion and adoption of the TravelPerk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process.

Responsibilities:
• Lead cross-functional project teams to successfully implement new clients.
• Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.
• Develop and implement strategy plans to achieve account ramp-up goals.
• Serve as the first point of contact for client escalations during the implementation process.
• Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs.
• Communicate complex and technical information in a manner that all audiences can easily understand.
• Take on additional projects related to IS Team alignment with other departments.



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