Implementation Specialist Uki

hace 4 semanas


Barcelona, Barcelona, España Travelperk A tiempo completo
About Us

We're TravelPerk, a leading SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our mission is to revolutionise the business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support.

We've grown to over 1200 people in 9 offices across Europe and North America, and have been recognised as one of the best places to work and fastest-growing apps and tech companies.

Our clients include global brands like Wise, Red Bull, GetYourGuide, and Aesop, who trust us to supercharge their corporate travel.

The Role

The Implementation team at TravelPerk manages the onboarding of our new clients.

We're looking for an English-speaking Implementation Specialist who will be responsible for successfully executing and launching the implementations within their portfolio.

As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer to propose a suitable implementation plan.

Your success will be measured by the completion and adoption of the TravelPerk platform among your customers' users.

You will be the subject matter expert in change management and deliver a 7-star experience for our clients during the onboarding process.

The role requires superb communication and project management capabilities, organisational and problem-solving skills, as well as keen attention to detail.

Although Implementation Specialists need to be tech-savvy, they do not need to be experts in technical concepts right away.

Key Responsibilities
  • Lead cross-functional project teams to successfully implement new clients
  • Be the subject matter expert in change management
  • Lead customers through the journey of introducing a new travel tool and policies in their organisation
  • Develop and implement strategy plans to achieve account ramp-up goals
  • Serve as the first point of contact for client escalations during the implementation process
  • Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
  • Communicate complex and technical information in a manner that all audiences can easily understand
  • Take on additional projects related to IS Team alignment with other departments


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