Sales Consultant
hace 2 meses
About the Role
We are seeking a highly skilled Sales Consultant to join our team at Balenciaga Spain, S.L. as part of our Sales & Client Service team in Barcelona La Roca.
Your Opportunity
To deliver exceptional customer service and sales experience, driving revenue growth and exceeding sales targets. You will be responsible for developing and maintaining strong product knowledge, providing excellent customer service, and ensuring a seamless shopping experience for our clients.
Key Responsibilities
- Develop and maintain in-depth product knowledge to provide expert advice to clients.
- Provide exceptional customer service, ensuring a high level of satisfaction and loyalty.
- Meet and exceed sales targets, identifying opportunities to increase revenue and drive business growth.
- Collaborate with colleagues to achieve sales goals and support the team in achieving business objectives.
- Stay up-to-date with current products, trends, and collections, ensuring clients are informed and aware of the latest offerings.
- Replenish stock and maintain high standards of merchandise and product presentation.
- Handle customer complaints, seeking assistance where necessary, and ensuring issues are resolved to the satisfaction of the client and the company.
- Keep up-to-date with customer requirements and operating procedures.
- Be aware of daily sales targets and performance against them, using appropriate sales techniques to ensure they are met.
- Ensure all procedures and policies are understood and carried out according to company standards.
- Personal appearance and presentation must be strictly in line with company standards.
- Adhere to Security and Health and Safety regulations.
- Opening & closing the Store according to the needs of the business, in line with Company security rules.
- Carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.
About You
We are looking for a highly motivated and experienced Sales Consultant who possesses excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients. You will have a proven track record of delivering exceptional customer service and sales results, with a strong understanding of current products, trends, and collections.
Requirements
- Previous experience in a similar role, preferably in a luxury retail environment.
- Experience in a customer service role with face-to-face customer contact.
- Ability to adapt to frequent change and a high-pressure environment.
- Ability to initiate contact and communication.
- Motivated by being a team player with a common goal.
- Excellent communication and interpersonal skills with the ability to build and maintain relationships.
- A strong team player and considerate of colleagues.
- Ability to speak fluently Spanish and English. A third language is highly advantageous.
Why Work with Us?
Balenciaga Spain, S.L. is committed to fostering a diverse and inclusive workplace, where everyone has the opportunity to thrive. We offer a stimulating and fulfilling work environment, with opportunities for professional growth and development. As a Sales Consultant, you will be part of a dynamic team that is passionate about delivering exceptional customer service and sales results.
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