Payments Implementation Specialist
hace 1 mes
The Payments Implementation Specialist plays a vital role in ensuring new customers have a seamless onboarding experience.
As a key member of the Cloudpay team, you will work closely with the project manager and other colleagues to provide exceptional service to our customers.
Daily Duties and Main Responsibilities:
- Support multiple projects simultaneously, ensuring Treasury Services are set up for all payrolls ready for go live.
- Work with external providers and customers to ensure all tasks are completed according to the project plan.
- Attend and lead project meetings as required.
- Update project records as needed.
- Outline standard scope of services with customers and establish any out-of-scope requirements.
- Establish employee bank details and ensure configuration is carried out for testing.
- Obtain details of statutory/third-party payments from customers and ensure all configuration is completed within agreed timescales.
- Create calendar steps for the coming year to ensure all payments can be made in a timely manner.
- Facilitate smooth handover to the Treasury Operations team.
Attributes and Experience Required:
- Strong interpersonal skills to respond to customer requests effectively.
- Able to communicate at all levels, deal with customers, partners, providers, and internal colleagues via the telephone and email.
- Excellent time management, administration skills, and attention to detail.
- Strong organisational and multi-tasking skills to meet deadlines.
- Team player with ability to share information and interact positively with others.
- Ability to adapt quickly to new processes and ways of working.
- Good knowledge of MS Office, Excel & Internet-based software essential.
- Experience in implementation of SAAS/Payroll/Treasury advantageous.
Package and Benefits:
- Competitive annual salary
- 24 days annual leave, plus bank holidays
- Earned Wage Access (via CloudPay Now app)
- Birthday leave
- Life assurance
- Private medical insurance
- Personal and professional development opportunities
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