Payments Implementation Specialist

hace 1 mes


Barcelona, Barcelona, España Cloudpay A tiempo completo

The Payments Implementation Specialist plays a vital role in ensuring new customers have a seamless onboarding experience.

As a key member of the Cloudpay team, you will work closely with the project manager and other colleagues to provide exceptional service to our customers.

Daily Duties and Main Responsibilities:

  • Support multiple projects simultaneously, ensuring Treasury Services are set up for all payrolls ready for go live.
  • Work with external providers and customers to ensure all tasks are completed according to the project plan.
  • Attend and lead project meetings as required.
  • Update project records as needed.
  • Outline standard scope of services with customers and establish any out-of-scope requirements.
  • Establish employee bank details and ensure configuration is carried out for testing.
  • Obtain details of statutory/third-party payments from customers and ensure all configuration is completed within agreed timescales.
  • Create calendar steps for the coming year to ensure all payments can be made in a timely manner.
  • Facilitate smooth handover to the Treasury Operations team.

Attributes and Experience Required:

  • Strong interpersonal skills to respond to customer requests effectively.
  • Able to communicate at all levels, deal with customers, partners, providers, and internal colleagues via the telephone and email.
  • Excellent time management, administration skills, and attention to detail.
  • Strong organisational and multi-tasking skills to meet deadlines.
  • Team player with ability to share information and interact positively with others.
  • Ability to adapt quickly to new processes and ways of working.
  • Good knowledge of MS Office, Excel & Internet-based software essential.
  • Experience in implementation of SAAS/Payroll/Treasury advantageous.

Package and Benefits:

  • Competitive annual salary
  • 24 days annual leave, plus bank holidays
  • Earned Wage Access (via CloudPay Now app)
  • Birthday leave
  • Life assurance
  • Private medical insurance
  • Personal and professional development opportunities


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