Payments Implementation Specialist – Cloudpay
hace 4 semanas
Job Summary
The Payments Implementation Specialist plays a vital role in ensuring new customers have a positive and smooth onboarding process. This position requires strong interpersonal skills to respond to customer requests effectively, being assertive where necessary while maintaining a positive customer approach.
Main Responsibilities
Supporting multiple projects simultaneously, ensuring the Treasury Services are set up for all payrolls ready for go live. Working with the project manager and other colleagues as well as external providers and customers to ensure all tasks are completed according to the project plan. Attending and leading project meetings (internal and external) as required. Updating project records as required. Outlining standard scope of services with the customer and establishing any out of scope requirements, escalating as required.
Key Attributes and Experience
Strong interpersonal skills to respond to customer requests effectively. Excellent time management, administration skills and attention to detail. Strong organisational and multi-tasking skills to meet deadlines. Team player with the ability to share information and interact positively with others. Ability to adapt quickly to new processes and ways of working. Good knowledge of MS Office, Excel & Internet-based software essential. Experience in implementation of SAAS/Payroll/Treasury advantageous (desirable). Experience in process analysis and improvement (desirable).
What We Offer
Competitive annual salary. 24 days annual leave, plus bank holidays. Earned Wage Access (via CloudPay Now app). Birthday leave. Flexible remote working. Life assurance. Private medical insurance. Personal and professional development opportunities. Friendly working environment.
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