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Financial Services Implementation Expert

hace 1 mes

Barcelona, Barcelona, España Cloudpay A tiempo completo

Overview

The Payments Implementation Specialist plays a vital role in ensuring new customers have a positive and smooth onboarding process. This position requires strong interpersonal skills to respond to customer requests effectively.

Daily Duties and Responsibilities

  • Supporting multiple projects simultaneously, ensuring the Treasury Services are set up for all payrolls ready for go live.
  • Working with project managers and colleagues to ensure all tasks are completed according to the project plan.
  • Attending and leading project meetings as required.
  • Updating project records as needed.
  • Establishing standard scope of services with customers and outlining any out-of-scope requirements.
  • Configuring employee bank details and testing them.
  • Obtaining details of statutory/third-party payments from customers and completing configuration within agreed timescales.
  • Creating calendar steps for the coming year to ensure timely payments.

Attributes and Experience Required

  • Strong communication skills to deal with customers, partners, providers, and internal colleagues via phone and email across multiple countries.
  • Excellent time management, administration skills, and attention to detail.
  • Strong organizational and multi-tasking skills to meet deadlines.
  • Able to adapt quickly to new processes and ways of working.
  • Good knowledge of MS Office, Excel, and Internet-based software essential.
  • Experience in implementation of SAAS/Payroll/Treasury advantageous.

Benefits

  • Competitive annual salary: € 55,000
  • 24 days annual leave, plus bank holidays
  • Earned Wage Access (via CloudPay Now app)
  • Birthday leave
  • Life assurance
  • Private medical insurance
  • Personal and professional development opportunities

About Us

Cloudpay is a company that offers a first-class service to our customers by providing expert implementation specialists. Our team works together to provide a positive and smooth onboarding experience for new customers.