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Logistics Delivery Experience Manager
hace 2 meses
We are seeking a highly skilled Delivery Experience Manager to lead our last mile delivery operations across Europe. As a key member of our operations team, you will be responsible for ensuring our customers receive exceptional delivery experiences in accordance with our high-quality standards and lead times.
This role requires a strong advocate for our customers, working closely with the sales team to advance customer experience in local markets. You will be responsible for:
- Boosting customer experience through ongoing improvement of delivery quality and customer satisfaction.
- Improving the reliability of our delivery service.
- Coordinating rollouts of new services and procedures with our Delivery Service Providers.
- Scouting market innovation to drive superior and/or more cost-effective delivery solutions.
- Fostering strategic communication with our Delivery Service Providers and managing their relationships for long-term cooperation.
- Monitoring customer satisfaction and setting priorities and strategies per market.
- Developing long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
- Coordinating continuous improvement projects with logistics, sales, marketing, and customer care teams.
To be successful in this role, you will need:
- A graduate degree or equivalent in a relevant discipline.
- Sound experience in logistics services.
- Previous experience working in a highly customer-oriented and challenging logistics-based business.
- Broad knowledge of methods for identifying customer requirements.
- Demonstrated ability to manage projects.
- High analytical competence and advanced IT skills, including MS Excel.
- Profound knowledge of the Spanish Last Mile market and logistics.
- Problem-solving, self-driven, and result-oriented work style.
- Excellent written and verbal communication skills in Spanish and English.
- Willingness to travel.
As a valued member of our team, you can expect:
- 20% discount in our zooplus shop.
- Internal and external training opportunities.
- Team events and social activities.
- 28 annual vacation days.
- Private medical health insurance.
- A hybrid working model with up to 40% remote work.
We are committed to equal opportunity and welcome applications from diverse candidates.
