Highly Skilled Technical Support Specialist

hace 1 mes


Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo
About the Role

We are seeking a highly skilled Technical Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our support team, you will play a crucial role in assisting our customers with their technical issues, providing top-notch support and ensuring they have an exceptional experience.

Key Responsibilities
  • Customer Support: Provide first-line contact for customers to diagnose and resolve technical issues related to Genetic System platforms, including NGS and CE.
  • Triage and Qualification: Triage requests between Technical Service and Application Support, qualifying customer needs and resolving inquiries.
  • Target Achievement: Contribute to achieving specific Global Service & Support (GSS) targets.
  • Collaboration: Work closely with Support and Field Service Engineers to prioritize activities.
  • Professional Support: Deliver professional support and service activities to ensure optimum support for our customers.
Requirements
  • Education: Master's degree in life science, engineering, or a related field.
  • Language Skills: Proficiency in English and German (additional language skills such as French, Spanish, or Italian are a plus).
  • Problem-Solving: Strong problem-solving skills and experience.
  • NGS Experience: Practical experience in NGS.
  • Molecular Biology Knowledge: Knowledge in basic techniques related to Molecular Biology products and instruments.
What We Offer
  • Development Opportunities: Excellent development and career prospects in a globally growing company.
  • Culture: A workplace culture that values integrity, involvement, intensity, and innovation.
  • Flexibility: 2 days home office/3 days in the office (Darmstadt).
  • Benefits: Attractive company pension plan, individual trainings, and educational courses.
  • Salary: €60,000 - €80,000 per year (dependent on experience).
About Us

We are a leading global scientific technology provider dedicated to accelerating human innovation. Our mission is to make a meaningful difference in people's lives by delivering cutting-edge solutions.



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