Rex-63 Renewals Specialist

hace 1 día


Zaragoza, Zaragoza, España Liferay A tiempo completo
About Liferay

Liferay, Inc. is a pioneering B2B enterprise software company with a global presence, boasting a diverse workforce of over 1,200 employees across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses worldwide to tackle complex digital challenges. Our Liferay Experience Cloud is an integrated solution that combines our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing time-to-market and enabling accelerated innovation for notable customers like Airbus, US Bank, Honda, and Desjardins.

We're not just about creating innovative software; we're driven by a greater-than-profit vision. By building a thriving business, making technology useful, and investing in communities, we empower individuals to reach their full potential and serve others. We offer our employees five days off to volunteer at charities they're passionate about, and Liferay donates 10% of our profits to charities worldwide. Oh, and we're self-funded, giving us the freedom to focus on projects that bring the most value to customers and communities in the long run.

About You and this Role

You're a team player who thrives in cross-functional environments, driving growth and retention. With a self-starter mentality and a proactive approach, you engage internal customers and excel in your role. As a Renewals Specialist, you'll be responsible for driving the retention of existing Liferay customer subscriptions in an assigned book of business, understanding the need to increase revenue, drive longer-term subscription commitments from active customers, and ensure operational efficiencies.

Key Objectives Driving Higher Renewal Revenues
  1. Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned book of business.
  2. Responsible for all operational tasks related to the renewals process: cross-functional coordination, administration, paperwork, and customer communications.
Increasing Average Contract Value and Multi-Year Agreement Mix
  1. Responsible for negotiating incremental contract value and term-length directly with customers.
  2. Ensure you meet SLAs outlined in the Playbook regarding subscription renewal dates and processes to support the Customer Success and Account Management teams.
Collaboration

Partner with Account Management and Customer Success teams to ensure customer retention of active subscriptions. Provide accurate weekly and monthly updates on sales activities, forecasts, and pipeline reviews by creating reports from Salesforce, Clari, and other tools.

Problem Solving

Ability to independently assess a problem and bring solution options to the table in order to work to a resolution. Approach subscription renewals in a detailed-oriented and timely fashion, with demonstration of strong time management skills.



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