IT Operations Manager Europe

hace 7 días


Barcelona, Barcelona, España Americold Logistics A tiempo completo

Overview:

The IT Operations Manager is responsible for the supervision, technical development and guidance of the ServiceDesk and End User Computing teams within the EMEA region.

This role manages the day to day activities of the corporate offices, geographically distributed End User Computing team and End user devices across all warehouses.

Responsibilities:

  • Managing team schedules
  • Ensuring adequate coverage during support hours
  • Preparing reports on team workloads and budgets
  • Working with hardware/software resellers and vendors
  • Issue resolution metrics
  • Creating and maintaining documentation for systems and procedures
  • Performing asset management
  • Maintaining hardware inventory
  • Tracking software licenses for all endusers and end user equipment

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