IT Operations Manager Europe

hace 1 mes


Barcelona, Barcelona, España Americold Logistics A tiempo completo
Job Summary:

The IT Operations Manager is responsible for the supervision, technical development and guidance of the ServiceDesk and End User Computing teams within the EMEA region. This role manages the day to day activities of the corporate offices, geographically distributed End User Computing team and End user devices across all warehouses. In addition, the IT Operations Manager is responsible for ensuring an effective and efficient level of IT Service and Support is provided for all IT related issues or problems.

Key Responsibilities:

  • Managing team schedules to ensure adequate coverage during support hours
  • Preparing reports on team workloads and budgets
  • Working with hardware/software resellers and vendors
  • Issue resolution metrics
  • Creating and maintaining documentation for systems and procedures
  • Performing asset management
  • Maintaining hardware inventory
  • Tracking software licenses for all endusers and end user equipment

Requirements:
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