Product Development and Technical Expert
hace 4 días
Are you a skilled professional looking for a challenging role in product development and technical support? Grifols, a global healthcare company with over 110 years of experience, is seeking a Product Development and Technical Expert to join our team.
About GrifolsGrifols is a world leader in plasma-derived medicines with a presence in over 100 countries. Our innovative medicines and solutions improve the lives of millions of people worldwide. We believe that diversity adds value to our business, teams, and culture, and we are committed to equal employment opportunities that foster an inclusive environment.
Job DescriptionWe are seeking a Product Development and Technical Expert to provide basic technical advice and support for assigned NAT products. As a key member of our team, you will use your technical knowledge to resolve specific technical problems and guide technical training to internal and external staff where required. You will work closely with various internal departments and external companies to drive product design, development, and launch processes.
Your Responsibilities:- Monitor and analyze reports of issues across multiple channels to understand and prioritize feedback, inquiries, and product deficiencies based on customer impact, revenue impact, and other top-line product metrics.
- In partnership with Product Owners and R&D, help develop and execute user testing to obtain valuable insights for our product development process.
- Work closely with R&D Instruments organization on new feature roll out and triaging customer-impacting issues.
- Maintain technical knowledge to be fully up-to-date with technology developments.
- Continuously expand knowledge of Grifols product lines.
- Stay abreast of trends in the marketplace to ensure the product's competitive position.
- Demonstrate product functionality accurately and completely.
- Accurately communicate all technical specifications.
- Assist in the development and validation of R&D Instruments documents and Tech articles.
- Provide scientific support, facts about products, and the development of product claims.
- Answer all questions and address all concerns from DxCTS.
- Develop and perform product line training.
- Train trainers of Technical Application Support team (TAS).
- Responsible for Technological Transfer to Support and Commercial teams.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary:The estimated salary for this role is $80,000 - $120,000 per year, depending on experience.
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