Senior Technical Specialist Google Workspace Administrator

hace 4 semanas

Madrid, Madrid, España F. Hoffmann-La Roche Ag A tiempo completo

About the Role

As a Senior Technical Specialist in the Google Workspace administrator area, you will be working in the Digital Workplace Chapter which is part of the Roche Informatics Organization. Your primary responsibility will be to provide operational support to affiliates across all divisions and locations in Roche, ensuring excellence and providing solutions to the different consumers.

Key Responsibilities

• Provide effective solutions to problems the end users are facing in the technologies falling in the Digital Workplace area, as a 3rd level escalation team.
• Find improvement in service support for previously identified and assessed delivered services.
• Collaborate with stakeholders: Work effectively with clients, internal teams, and vendors to ensure success in different projects.
• Partner with other IT departments to ensure seamless integration of collaboration platforms with existing systems.
• Provide technical consultancy to consumers and stakeholders whenever there are mergers company acquisitions that involve data migration between platforms.
• Understand client needs and objectives: Analyze business challenges and translate them into technical solutions.
• Document solutions and processes: Create clear and concise documentation to guide future use and maintenance.

Requirements

• Passionate and willing to learn in a challenging and transformational environment, collaborating and helping others.
• Demonstrate interpersonal, collaborative and commitment to operational excellence skills. Excellent understanding of collaboration best practices.
• Multicultural and international experience preferred ideally working in a large Global organization.
• Willing to cross-train and learn additional technical expertise.
• Responsible and reliable.
• Takes a proactive, collaborative and supportive approach when interacting with colleagues.
• Have strong oral and written communication skills in English.
• Available to work afternoon shift.

Technical Skills

• Advanced Google Workspace Administration Skills (Google Core, Mail, Calendar, Drive, Chat, Spaces, Meet, Editors). Having the official Google certification will be a plus.
• Understanding of the standard email protocols, authentication methods and networking basics (SMTP, IMAP, SPF, DKIM, DMARC, TCP/IP, DNS, etc).
• Strong hands-on technical skills, operational background, and working experience with infrastructure technologies and business applications.
• Additional technical knowledge that could be a plus: Microsoft (Microsoft 365, SharePoint Online, Teams, Exchange).
• Experience in Email Transport through Secure Email Gateways (Fortimail, ProofPoint, Fast path or any other MTA).
• Experience in designing and providing solutions aligned with standards, security, validation, capacity and high availability to fulfill complex business needs while identifying associated risks.
• Knowledge in ServiceNow or another ITSM solution.
• Experience in Scripting against API with languages like: Python, JavaScript, or PowerShell.

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