Google Workspace Technical Support Specialist

hace 5 días


Madrid, Madrid, España Devoteam A tiempo completo

About Devoteam

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology. Our company has been committed to technology at the service of people for more than 25 years, with a team of over 10,000 people in 20 countries across Europe, the Middle East, and Africa.

About the Job

We are seeking a talented Google Workspace Administrator to join our team in Madrid. As a Google Workspace Administrator, you will be responsible for providing outstanding technical support to our prestigious clients. Your main responsibility will be to troubleshoot Google Workspace-related topics and customer environments.

The ideal candidate will have a high level of English and Spanish, as we work in both languages. You should have a basic understanding of web protocols (HTTP, DNS, SSL/TLS, etc.) and networking standards. You will also need to be able to read and understand packet and application layer captures, as well as research using internal knowledge bases and public-facing documentation.

Requirements

Minimum requirements:

  • High level of English and Spanish
  • Basic understanding of web protocols and networking standards
  • Ability to read and understand packet and application layer captures
  • Ability to research using internal knowledge bases and public-facing documentation
  • Basic coding abilities
  • Ability to read and understand code and write code samples to reproduce customer issues
  • Understanding of DNS: common record types, protocols used, recursive domain name resolution

Desirable Skills

Familiarity with modern API technologies (OAuth, RESTful APIs, gRPC), knowledge of the OSI stack, and understanding of SSO, including the ability to identify Service Provider and Identity Provider, are desirable skills for this role.



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