B2B Team Lead
hace 4 días
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to "creating life milestones" is at the core of our brand equity. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking experienced professionals to join our team as a B2B Coordinator. You will be responsible for leading a team of B2B Agents handling partner sales and support queries.
Key Responsibilities:- Manage a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally.
- Hit and exceed productivity, adherence, and quality KPIs.
- Monitor daily/weekly/monthly/quarterly performance to ensure departmental KPIs are achieved.
- Provide support and guidance to agents and serve as the primary escalation point.
- Carrying out regular 121s and coaching sessions with agents.
- Use data to propose processes, procedures, and/or product improvements.
- Define and suggest improvements for processes adapted for the B2B channel.
- Conduct transaction monitoring to assess the quality of the team performance and identify areas for improvement.
- Keep the team informed about various initiatives, targets, and performance metrics.
- Create and maintain a motivational and engaging team environment.
- Support B2B Manager in working cross-functionally with Travel Operations, Growth, Product, IT, Operations, Finance, Training, Workforce Management, Quality, P&P, Documentation, Recruitment.
- Prepare ad-hoc reports as required by B2B Manager that measure team performance.
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance.
- Hybrid work model: Offices in Barcelona city.
- Travel packages at reduced prices.
- Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
- Referral bonus, if you bring people as talented as you.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization.
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B2B Team Lead
hace 1 semana
Barcelona, Barcelona, España Exoticca A tiempo completo### Job Title: B2B Coordinator ### Job Summary We are seeking a highly skilled and experienced B2B Coordinator to join our team at Exoticca. As a B2B Coordinator, you will be responsible for leading a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers...
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B2B Team Lead
hace 1 semana
Barcelona, Barcelona, España Exoticca A tiempo completo### Job Title: B2B Coordinator ### Job Summary We are seeking a highly skilled and experienced B2B Coordinator to join our team at Exoticca. As a B2B Coordinator, you will be responsible for leading a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers...
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B2B Team Lead
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Barcelona, Barcelona, España Exoticca A tiempo completoAbout the RoleWe are seeking a highly skilled B2B Coordinator to join our team at Exoticca, a pioneering online travel agency. As a B2B Coordinator, you will be responsible for leading a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally.Key...
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