Key Performance Indicator Specialist

hace 1 semana


Barcelona, Barcelona, España Docplanner A tiempo completo

We are the world's largest healthcare platform, revolutionizing patient care and doctor-patient relationships. Our mission is to make finding a doctor and booking an appointment seamless and enjoyable for patients. We strive to be by their side at all times, providing them with the best possible care. At the same time, we support doctors in managing their practices and building their online reputation.

The Sales Operations Specialist plays a crucial role in monitoring our revenue Key Performance Indicators (KPIs) and ensuring the actual performance of expected tasks within daily operations. Responsibilities include tracking business results, monitoring production KPIs concerning our Customer Relationship Management (CRM), and reporting directly to our Revenue Operation Manager.

Key responsibilities include:

  • Create & update automations related to sales operations processes on the Clinics segment to ensure maximal effectiveness and operational perfection both in our CRM and in other areas.
  • Gather and analyze data in order to understand problems and address them proactively.
  • Supervise KPIs, metrics and performance of local teams and provide actionable information and useful insights for team leaders and managers to improve productivity in all possible areas.
  • Take active part in strategic projects to ensure their success and maximize business impact.
  • Train sales reps on the use of the CRM tool and the processes related.
  • Rethink processes, detect bottlenecks, and be in constant pursuit of improvements of automations, KPIs, and tools to increase efficiency.
  • Stakeholder management and collaboration with team members and members of other departments.


You will be our ideal fit if you:
  • Have an undergraduate or master's degree (preferably in economics, statistics, business or related fields).
  • Have 2 years or more of experience in sales, analytics, operations or other positions related to business development project management.
  • Speak Spanish & English fluently.
  • Have experience with CRM: Salesforce is a must.
  • Know Excel like a pro.
  • Have analytical thinking and like creating reports.
  • Are good with numbers and people equally.
  • Excellent team working, interpersonal and communication skills.
  • Have huge ease of learning new tools & skills.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Knowing SQL would be ideal.
  • Knowing Datastudio would be a plus.
  • Cooking knowledge would be a plus.


Benefits include:
  • Competitive salary adequate to your experience and skills.
  • Hybrid model for our HUB in Barcelona (we work at least 1 day in the office).
  • Access to hundreds of gyms in Barcelona for a symbolic fee in collaboration with Wellhub.
  • Unlimited access to the Ifeel emotional wellness tool.

Estimated Salary Range: €45,000 - €65,000 per year.

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