Risk Specialist

hace 3 semanas

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Job Description:

Teleperformance Spain is a leading customer experience management company, employing over 4,700 people in 10 sites across the country. We are seeking a highly skilled Risk Specialist to join our team.

Purpose of the Role:
As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with payments. Your primary responsibility will be to review businesses that wish to use or are currently using our platform, verifying and validating information provided by merchants. You will compare specific details from the account application against supporting documentation, such as website scans or internal/external databases, to evaluate merchants for potential risks. This may include supportability, KYC, credit, or fraud. Your decisions will have a wide-ranging impact on financial losses, user experience, or financial partner obligations.

Responsibilities:
Verify all required details have been submitted with the application for processing.
Examine and validate the identity of the merchant to ensure the information submitted is valid.
Perform checks in internal and external databases to verify information provided and confirm the supportability of the merchant.
Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.
Ensure no items being sold on the merchant's site violate these guidelines.
Based on the merchant's website, categorize the business using a list of guidelines.
Identify businesses as supportable, prohibited, or in need of small changes to their business model.

Requirements:
Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
Fluent in English (C1 or higher).
Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.

This is a challenging and rewarding role that requires strong analytical and problem-solving skills. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this position.

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