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Business Systems Analyst
hace 2 meses
About the Role:
Zurich Australian Insurance Ltd. is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in analyzing business requirements and identifying dependencies to align development of new features with other systems.
Key Responsibilities:
- Collect and consolidate user feedback and support Product Owners in managing holistic backlogs.
- Provide business user support via ServiceNow platform, triage and respond to user requests, and assign to respective IT teams.
- Analyze business requirements and identify dependencies and align development of new features with other systems.
- Engage and manage Subject Matter Expert (SME) network, host regular clinic sessions upon business needs, and maintain collaboration channels (e.g., SharePoint).
- Keep training material and user guides up-to-date, upskill SME network, and deliver required trainings.
Requirements:
- Experience with business requirements analysis (min 2-3 years), business process improvement, and modeling tools.
- General knowledge of Agile methodology with experience preferred.
- Experience in insurance, preferred in international program business (experience in producing Underwriting / Underwriting Services role is an advantage).
- Understanding about the Policy Issuance processes and the life cycle of an International Program (would be an advantage).
- Must possess in-depth, strong problem-solving analytical skills, facilitation, and coordination skills.
- Able to identify and consider business implications of the application of technology to the current business environment.
- Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message.
- Fluent in English (other languages is an advantage).
- High education diploma (Bachelor or Master`s degree) in Business Administration, Computer Science, or Engineering.
About Zurich Australian Insurance Ltd.:
Zurich Australian Insurance Ltd. is a leading insurance company that values diversity, inclusivity, and flexibility. We offer a range of benefits, including flexible work arrangements, digital disconnection, and a referral bonus program. We are committed to creating a positive and supportive work environment that allows our employees to thrive.
