Customer Service Ambassador

hace 2 semanas


Viladecans, Barcelona, España Accor A tiempo completo

Welcome to a role that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group.

Your Key Responsibilities:

  • You will ensure a personalized and warm welcome, prioritizing the well-being of our guests.
  • You will facilitate communication between departments to meet guests' requests.
  • You will be dedicated to continuously improving the quality of our hotel services, with your ideas always welcome.
  • You will be the guardian of guest loyalty, ensuring they return for a memorable experience.
  • You will be trained in financial tracking, safety, and property management.
  • During night shifts, you will oversee hotel activities, including closing, cash collection, and anticipating the next day's needs.
  • You will perform all check-in and check-out tasks, manage online and phone reservations, and welcome guests upon arrival.
  • You will provide information about our hotel, available rooms, rates, and amenities.
  • You will respond to client complaints and liaise with housekeeping staff to ensure rooms are clean and fully furnished.
  • You will confirm group reservations, arrange personalized services for VIP customers, and upsell additional facilities and services.
  • You will maintain updated records of bookings and payments.
  • You will support the hotel bar and prepare simple snacks for our customers.
  • You will assist with the breakfast shift, ensuring a well-presented buffet and no shortages.

What We Offer:

  • Be part of an international company.
  • Work for a leader brand present in 110 countries.
  • Development and career opportunities.
  • Benefits according to the role.
  • Accor discounts card.

Your Development:

Accor offers training in all hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why Work for Accor?

We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.



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