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**About Four Seasons Hotels and Resorts**
We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet with the respect and care that we would want to receive ourselves.
The Hotel Concierge Expert will create a strong sense of arrival for hotel, restaurant, and banquet guests in the lobby area. Reporting to the Guest Experience Manager, this role will work closely with the Concierge, Guest Experience, Guest Services, and Front Office teams to ensure a memorable first and last impression of the hotel is of the highest quality.
**Key Responsibilities:**
- Greet guests arriving at the lobby and welcome them to the hotel
- Assist guests descending from cars, taxis, and Uber vehicles
- Greet all guests passing through the front door and offer assistance; give verbal greetings to guests arriving on foot
- Open hotel doors for all guests
- Direct guests to the front desk for check-in, when required, and introduce the front desk agent
- Provide guests with directions, recommendations, and information about the city and its attractions
- Hail taxis as needed
- Assist customers with inquiries related to hotel services, hours of operation, key personnel, in-house events, etc.
- Know events and happenings held in meeting spaces and have full knowledge of photoshoots, interviews, etc.
- Direct guests to the Concierge for inquiries, when required, and introduce the concierge agent
**Benefits:**
The successful candidate can expect a competitive salary of **€40,000 - €60,000 per year**, depending on experience. Additionally, they will receive comprehensive benefits, including health insurance, retirement plans, and opportunities for career growth and development within the company.
This is an excellent opportunity for a highly motivated and customer-focused individual to join our team and contribute to delivering exceptional guest experiences.
