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German Language Customer Support Specialist
hace 2 meses
**Job Summary**
We are seeking a highly skilled German language customer support specialist to join our team at Cross Border Talents. As a customer support advisor, you will be responsible for providing exceptional customer service to clients in Germany, handling customer inquiries, and resolving issues related to banking and financial services.
**Key Responsibilities:**
- Provide customer support via phone, email, and chat to clients in Germany
- Handle customer inquiries and resolve issues related to banking and financial services
- Work closely with the sales team to offer banking products and services to clients
- Comply with regulatory requirements and internal policies to ensure high-quality customer service
- Report and follow up on anomalies and issues that arise in the application
**Requirements:**
- Fluent German language skills (C1 level minimum)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
- Knowledge of MS Office (Excel, Word, PowerPoint, Access)
- Academic background in a relevant field (e.g. business, finance, languages)
**What We Offer:**
- Competitive salary: €20,730 gross/year
- Indefinite contract
- 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month)
- Hours from 2:00 p.m. to 10:00 p.m.
- Opportunity to work with the largest service provider in the world
- Real possibilities of growth within the company
**About Us:**
Cross Border Talents is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
