Renewals Process Coordinator
hace 3 semanas
We are seeking a skilled Renewals Process Coordinator to join our team at Labster. As a key member of our customer success team, you will play a critical role in ensuring the seamless execution of renewal contracts.
About the Role
In this position, you will work closely with our Customer Success Managers (CSMs) to coordinate the renewal process for our existing customers. Your primary responsibility will be to support the timely and accurate processing of renewals, ensuring that our clients remain satisfied with our solutions and continue their contracts with us.
Your Key Responsibilities
- Coordinate the renewal process for a portfolio of customers, working closely with CSMs to ensure a smooth and efficient experience
- Ensure timely and accurate processing of renewals, including preparing renewal agreements and documentation
- Provide high-quality customer service by promptly addressing any questions or concerns related to renewals
- Collaborate with the sales and finance teams to ensure seamless execution of renewal contracts
Competencies & Skills
To succeed in this role, you will need:
- 1-2 years of experience in a customer-facing role, preferably in a SaaS or technology environment
- High attention to detail and excellent organizational skills
- Strong communication skills in English (written and verbal)
- Proactive and solution-oriented mindset with a focus on customer success
- Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus
What We Offer
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as a comprehensive benefits package, including equity participation, generous parental leave policy, and flexible vacation time. If you are passionate about making a tangible difference in the world through education and healthcare innovation, we encourage you to apply.
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