Senior Operations Leader

hace 4 semanas

Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completo
About the Role

We are seeking a highly experienced Senior Site Leader to join our Prime Video Global Operations team in Europe. As a key member of our leadership team, you will be responsible for developing and executing site-wide improvements in Operations, Quality, Productivity, Customer experience and People metrics.

Key Responsibilities
  • Develop a cohesive vision, direction and culture of the teams by managing individual and team performance expectations and goals, monitoring real-time service levels, and holding the teams accountable to meet and exceed performance targets.
  • Partner closely with cross-functional partners to understand the business strategies, help build input-focused operating plans, and identify the right support structure to drive organizational success and improve the customer experience.
  • Establish metrics and reporting structure to measure efficiency and quality of the labor force and tie operational inputs to business performance outputs.
  • Develop and execute site-wide improvements in Operations, Quality, Productivity, Customer experience and People metrics.
  • Develop mechanisms to communicate proactively and effectively with stakeholder teams - weekly, monthly, and quarterly reviews and suggest device plan of action on opportunities.
  • Work closely with finance and internal team managers on tracking practices and reporting standards for internal customers.
  • Support local site management, which includes Free Trade Zone, Recruiting and Facilities management for this business.
  • Communicate with senior management regarding risks or issues within our operational initiatives and business roadmaps, and support the development of solution-oriented action plans to mitigate these risks.
  • Oversee the recruitment, training and development of the team managers and individual contributors, while fostering a culture of trust.
About the Team

The Prime Video DigiFlex Operations team partners with a wide range of stakeholders across Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect-free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device-agnostic, defect-free and results in a high engagement experience for customers.

Requirements
  • Bachelor's degree and/or equivalent experience.
  • Extensive experience managing global/regional teams (50+ employees) both virtually and on-site.
  • Experience managing operations and using data/metrics to help design strategies, identify and implement improvements.
  • Fluent in English and Spanish language.
  • Extensive change management expertise.
Preferred Qualifications
  • Master's degree or equivalent working experience.
  • Experience managing and delivering product quality or testing.
  • Experience defining product/program roadmaps and requirements.
  • Experience with digital video streaming and/or customer-facing user interfaces.
  • Experience with digital supply chain.
  • Fluent in French, German, or Italian.
  • Possess excellent business judgment, able to step back and look at long-term vision for the department growth. Be resourceful, able to manage ambiguity and prepared to get involved if needed.
  • Demonstrate a strong track record of problem-solving and solid analytical skill capability to look at and find solutions for a variety of operational challenges.

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