Operations Team Leader

hace 2 días


Madrid, Madrid, España Gmv A tiempo completo
Job Title: Operations Team Leader

We are seeking an experienced Operations Team Leader to join our team at GMV. The successful candidate will be responsible for leading the operations team and ensuring the provision of services to end users in accordance with service levels or SLAs.

Key Responsibilities:
  • Ensuring the provision of services to end users in accordance with service levels or SLAs
  • Generating reports on service provision, including statistics, incidents, etc.
  • Contributing to the generation of operational procedures, in coordination with the GOVSATCOM Hub system development team
  • Managing the operations team, including selection, training, organization, and daily task distribution
  • Providing feedback on issues and improvements to the GOVSATCOM Hub system with the aim of improving operational efficiency
Requirements:
  • At least 3 years of experience in the definition and/or implementation of satellite communication services
  • Experience and skills in team management
  • Fluent level of English
What We Offer:
  • Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area
  • Flexible start and finish times, and intensive working hours Fridays and in summer
  • Personalized career plan development, training and language learning support
  • National and international mobility
Wellbeing Program:
  • Health, dental and accident insurance
  • Free fruit and coffee
  • Physical, mental and financial health training


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