Rental Operations Manager

hace 4 días

Málaga, Málaga, España Caterpillar Inc. A tiempo completo
Career Area: Sales

At Caterpillar Inc., we're not just about the work we do – we're about the people who make it happen.

We're the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we're building a better world, so we can all enjoy living in it.

CAT RENTAL & USED is part of the Construction Industries (CI) segment and supports the Cat dealer network to deliver customer rental solutions and profitably grow dealer rental revenue, customers, and coverage.

Job Summary

As a Dealer Rental Operations Manager, you'll assess Dealer Rental Services Operations to identify structural and operational issues.

You'll also be responsible for establishing corrective actions/recommendations and overseeing the execution of the plan with the concerned dealer.

Key Responsibilities
  1. Provide in-depth analysis of dealer rental operations, identifying strengths and weaknesses, and implementing structural improvement plans.
  2. Develop, manage, and execute operational improvement programs in alignment with long and short-term rental growth strategies and operational goals.
  3. Provide internal and external training to both Cat Rental team and dealer rental teams to address shortfalls.
Requirements

Deep rental service operations expertise.

Ability to convey a compelling message and influence dealers to implement action plans to address operational or structural shortfalls.

Knowledge of the decision-making process and associated tools and techniques.

Ability to accurately analyze situations and reach productive decisions based on informed judgment.

Knowledge of successful negotiation concepts and techniques.

Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Knowledge of relationship management techniques.

Ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Knowledge of the importance of 'big picture' thinking and planning.

Ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

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