Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Experience the thrill of working with Cpm International as a Customer Service Representative for our esteemed client, Travelodge. With over 590 locations across the UK, Ireland, and Spain, we are looking for exceptional individuals to join our high-energy booking team.

About Us

We are a well-established British hotel brand that prides itself on providing quality facilities in essential locations. Our mission is to deliver an exceptional customer experience through our dedicated staff and state-of-the-art services.

Job Summary

We are seeking a highly motivated Customer Service Representative to handle inbound calls, bookings, cancellations, amendments, and customer enquiries. As a key member of our team, you will be responsible for identifying sales opportunities, upselling rooms, and cross-selling extras to increase revenue.

Key Responsibilities
  • Handle inbound calls efficiently and professionally, ensuring excellent customer service at all times.
  • Identify sales opportunities and influence customers to make reservations now, rather than later.
  • Upsell rooms and cross-sell extras, such as breakfast and Wi-Fi, to increase revenue.
  • Work within talk-time targets to deliver minimum calls per hour.
  • Constantly improve product knowledge to deliver the highest quality of information to our customers.
  • Deal with general customer enquiries quickly and efficiently, always trying to spot sales opportunities.
Requirements

To succeed in this role, you will need:

  • To be fluent in English and Spanish.
  • To possess strong interpersonal skills with excellent verbal communication skills.
  • Previous call centre, customer service, or other customer-facing experience preferred but not essential.
  • To deal professionally with challenging calls and difficult situations.
  • To have an excellent ability to listen and ask appropriate questions to ascertain customer needs.
  • To have a high level of motivation with a drive to meet and exceed targets.
  • To have a strong work ethic and team spirit.
  • To have enthusiasm and a positive attitude.
  • To have basic computer skills and accurate data capture skills.
Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary of €17,537.76 gross per year.
  • A bonus of up to €70 per week.
  • Two days' accrued holiday per month.
  • Paid bank holidays and an extra day in lieu.
  • Extra pay for Sundays and night hours.
  • Hybrid working arrangements, including four days per month in the office for training and client meetings.
  • Ongoing training and development opportunities.
  • Access to LinkedIn specialised training and courses.


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