Business Solutions Expert
hace 3 semanas
As a Business Solutions Expert at Holded, you will play a key role in our Customer Success team. Our mission is to empower entrepreneurs and small businesses by providing intuitive software that simplifies daily administrative tasks.
About the Role:
You will be responsible for resolving user questions and educating them on resolutions promptly and professionally. You will also collect feedback from users and communicate it to the Product Education department or the Product owners. Additionally, you will investigate, report, and track user bugs, keeping them informed and prioritizing them alongside the Tech team.
Key Responsibilities:
• Resolve user questions and provide educational support
• Collect and communicate user feedback to the relevant departments
• Investigate and track user bugs, collaborating with the Tech team
• Ensure high-quality service provision for end-users
Requirements:
To succeed in this role, you will need:
• Previous experience in providing support to ERP/SaaS users
• Strong technology background and manual testing skills
• Excellent consulting and customer relationship skills, as well as customer service orientation
• Ability to analyze complex issues, make technical decisions, and communicate solutions proactively
• Excellent verbal and written communication skills, with the ability to articulate concepts effectively to businesses at all levels
What We Offer:
In return for your expertise and dedication, we offer:
• A permanent contract with flexible work arrangements
• 26 paid vacation days per year
• Free catered lunch at the office
• English/Spanish classes for personal development
• Referral program with incentives
• Continuous training and professional growth opportunities
• Fully equipped kitchen with snacks, drinks, and fresh fruit
• Top-notch work equipment and innovative workspace
• Discounts on gym membership and other benefits
At Holded, we prioritize equality, inclusivity, and employee well-being. We welcome applications from diverse candidates who share our passion for innovation and customer satisfaction.
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