Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Agilent A tiempo completo
About the Role

We are seeking a highly motivated and proactive Customer Service Representative to join our Benelux team. As a key member of our Customer Operations Center, you will be responsible for delivering exceptional customer experiences and ensuring timely order management.

Key Responsibilities
  • Booking and managing assigned orders in accordance with our Order Acceptance Policies and Service Level Agreement
  • Daily follow-up with Logistics to ensure timely delivery and escalate overdue orders or missing parts
  • Handling customer and partner calls through our IVR system within established SLAs
  • Guaranteeing compliance with Order Acceptance Policy and updating Business/Audit control reports
  • Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing and revenue maximization
What We Offer

As a Customer Service Representative at Agilent, you will have the opportunity to work in a fast-paced and diverse environment where you will take ownership of your work while collaborating closely with internal and external customers. We offer a clear set of priorities and expectations for the job and the company, providing a framework for you to innovate new ways of meeting customer needs.

Our team is passionate about delivering exceptional customer experiences, and we are looking for someone who shares our commitment to excellence. If you are a proactive and motivated individual with excellent communication and organization skills, we encourage you to apply for this exciting opportunity.



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