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Senior Manager, Employee Relations, Employee Experience

hace 2 meses

Madrid, Madrid, España Amazon A tiempo completo

Job Summary

The Senior Manager, Employee Relations, Employee Experience will be a key member of the Amazon team, responsible for developing and executing initiatives that foster a positive and engaging work environment for employees and service providers. This role will require a strong understanding of labor relations, employee engagement, and strategic HR practices.

Key Responsibilities

  • Associate Engagement: Develop and assess engagement mechanisms that maintain positive workplace environments for drivers, assess and inform leadership on key areas of improvement both locally and across the network.
  • Labor Relations Advice & Strategy: Identify trends and challenges, predict and mitigate risks, and develop and execute solution-focused strategies and programs.
  • Crisis Management: Work reactively on crisis-oriented issues under extreme time limitations while exercising excellent judgment and leadership.
  • Project Management: Independently design, own, and lead large-scale, network-wide projects that improve frontline partner experience.
  • Analyse and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrate the ability to define and measure the success of programs.
  • Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions.
  • Provide Labour Relations Advice: In partnership with our legal teams, provide accurate and timely advice on works council and other workplace mechanisms in concert with meeting business needs.

About Amazon

Amazon is a global leader in e-commerce and cloud computing, committed to providing a positive and engaging work environment for its employees and service providers. We value innovation, customer obsession, and operational excellence.