Digital Employee Experience Expert

hace 3 semanas


Madrid, Madrid, España Nexthink A tiempo completo

Nexthink: A Leader in Digital Employee Experience Management Software

Nexthink is a pioneering company in the field of digital employee experience management software. As the industry leader, we empower IT leaders with unparalleled insights to identify and resolve issues that impact employees across any application, network, or location.

With over 1,200 customers and more than 15 million employees benefiting from our solutions, Nexthink has established itself as a trusted partner for delivering exceptional digital experiences. Our presence spans 9 offices worldwide, with headquarters in Lausanne, Switzerland, and Boston, Massachusetts.

The Role of Professional Services Consultant

We are seeking an experienced Professional Services Consultant to join our services organization and represent us as a customer-facing technical advisor. This role requires a hard-working and enthusiastic individual with strong technical and communication skills to ensure our products meet or exceed customer expectations.

Main Responsibilities:

  • Analyze and benchmark customer data to drive insights for ongoing operations.
  • Provide expertise in end-user computing common issues and solutions for enterprises.
  • Maintain Nexthink's healthy operations through product upgrades and console maintenance.
  • Analyze customer needs and goals to advise on optimal use of Nexthink.
  • Offer actionable insights and automation opportunities to customers.
  • Support customer initiatives on Nexthink areas of operations.
  • Build content based on customer requirements and collaborate with specialized teams.
  • Integrate Nexthink with existing solutions and internal processes to provide new insights.
  • Work within a set of Service Levels (SLs) and stay current on product development/releases.

Requirements:

  • Bachelor's degree in computer science or computer engineering preferred.
  • A minimum of 3-5 years of experience in technical consulting, analytics & automation.
  • History of data analysis and driving actionable insights and automation.
  • Experience in transformation projects, such as Windows 10 and Office 365.
  • Extensive technical knowledge of end-user computing.
  • Ability to collaborate and bring access to product and technical teams.
  • Good knowledge of IT operations in challenging environments.
  • Ability to quickly learn new technologies in an unsupervised environment.

Estimated Salary Range: $90,000 - $110,000 per year, depending on experience and qualifications.



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